A selection of answers to our frequently asked questions

Frequently Asked Questions

Do you offer a delivery service?

Yes, we offer a local delivery service for bulky items purchased in-store.  Please click here for prices and delivery days.

Click here for Parker's delivery times

Do you guarantee plants purchased from Parker’s?

Yes, we offer a two year guarantee on all hardy plants. We will replace or issue a credit for any hardy plant that fails to grow within that period.

All we ask for is the original label and your proof of purchase. Extreme weather conditions may invalidate this guarantee.   Some exclusions may apply.

Do you allow dogs on site?

No, although we are dog lovers here, unfortunately we don’t allow dogs due to our only exit being accessed via our Food Hall.  This of course is with the exception of service/assistance dogs.

Do you sell and redeem gift vouchers?

Yes, we sell and redeem our own Gift Vouchers in the shop and coffee shop and restaurant as well as the HTA Gift Cards.

(Paper National Garden Gift Vouchers are still redeemable but are not available for sale).

Do you have a reward scheme?

Yes! We currently offer Parker’s Reward Cards.  Collect one reward stamp for every £5 purchase at any one time.  Save your stamps to earn a half completed card (£2 off your purchase) or a full card (£5 off your purchase).  T&C’s apply see in-store for details.

Is the site accessible?

Yes. The site is very accessible with flat wide paths, wheelchairs available for loan and an accessible toilet.

There is a large car-park including a drop-off area and designated parking spaces.

Do you have facilities for young children in the coffee shop and restaurant?

Yes, we welcome families with young children. We provide high chairs, a parent’s changing area and a ‘Little Gardeners’ menu.

Do you allow coaches to visit?

Yes absolutely!  However we can only welcome coaches that have pre-booked with us.   For coaches that are booked in we ask that you call us 10 minutes prior to arrival to ensure you will be greeted and guided to a parking space.

Please contact us if you would like to book in a coach visit:  01255 674838.